Terms and Conditions
By placing an order on our website, you are agreeing to all the terms in this policy.
Processing
The shipping process will be initiated after we have received payment.
We usually dispatch items (currently in stock) within 1-2 business days (Monday – Friday).
Back-order and pre-order items will be shipped within 1-2 business days of the item’s arrival at our warehouse.
The entire order will not ship until all items become available.
We will send you an email notifying you when your order has been shipped.
Pre-Orders and Back-Orders
Pre-orders and back-orders are subject to manufacturer/distributor delays and availability. We reserve the right to provide refund for orders that unable to be fulfilled.
Expected stock time is an estimated time frame, there may be cases, under certain situations, where the date is changed or delayed without notifications, we do not take responsibility for any loss or detriment involved in the use of the service.
If deposit option is chosen, notification of the remaining payment will be sent via email once the item becomes available. Second payment is required within 30 days of reminder receipt or the item will be cancelled and returned to stock, deposit will not be refunded.
Condition of Product
We try to maintain every standard possible ensuring you receive your order in perfect condition. We purchase all our stock as new, however very occasionally product packaging or box may not always be in perfect condition due to long distance shipping or other circumstances beyond our control. We do not give refunds or exchanges in the case of damaged packaging.
Cancellations
If your order is not in “Shipped” status, you may be able to cancel an item or the entire order.
If back-order or pre-order quantities for a cancelled item have been finalized to our distributor, a 10% fee will apply. We reserve the right to increase fees due to frequent cancellations.
Deposit for pre-orders / back-orders is non-refundable once the order is processed.
Fees may apply for cancelling items already stored in your virtual warehouse for more than a month.
If your item(s) are already shipped out, you might be able to return them at your expense.
Please see if your item is eligible for a return.
Shippings
Please make sure the address you provide is complete and accurate. If your package is marked as undeliverable because of an incomplete or incorrect address, we will notify you when it is returned to us for re-shipment at your own expense. Shipping fee will not be refunded if no re-shipment needed.
If there was an address error and the tracking history shows it was delivered, refund will not be possible.
Delivery times are quoted in working days, Monday to Friday, excluding bank holidays from the day your order dispatched.
International Shippings
Although not all the countries are in our ship to country list, we are still be able to arrange shippings for other countries. Please contact us on info@hobbyfrontline.com for details.
Each country has different import duties and taxes regulation that the customer may be liable to pay when the parcel is received. Any customs duties and fees are the responsibility of the customer.
Returns
New, unused, and sealed merchandise may be returned or exchanged within 15 days of delivery with an invoice at your own expense.
All merchandise must be in the original packaging. No returns, refunds, exchanges, or credits will be issued without the invoice, invoices are downloadable from the order list.
Merchandise must be in like-new condition with all parts and components present, packed exactly as packed by the manufacturer, and without damage to the outer package.
Opened “blister pack,” “blister card,” or sealed “blind box” merchandise that cannot be opened without cutting or tearing the package or its seal cannot be returned.
In the case of a defective item, returns/exchanges can be made after replacement is received from the manufacturer and after the defective is returned.
Damage to product packaging or boxes are not considered product damage. We are only able to consider returns in cases of damage or defects of the actual merchandise itself.
Customers are advised to contact us using the customer support system provided before returning of a merchandise.
Damaged Items & Lost Packages
Product boxes are for delivery purpose only. An exchange request for a new box or any kind of discount/refund due to any damage or stain to the box cannot be accepted.
We do not held liable for any loss or damage that occurs once the item is shipped.
Once a package is shipped out of the warehouse, it becomes the responsibility of the recipient and the carrier.
We accept no responsibility for the loss of your order if you choose the unregistered shipping option (e.g. Standard Post), this economy shipping option has no tracking facility and cannot be monitored by us. No replacement nor refund will be provided if you choose the unregistered shipping option.
If the package is lost in transit, you may open an investigation to find the package. These investigations are subject to the carrier policies.
If the package status reads “Delivered” but the package has not reached the recipient, he or she may be required to contact local delivery services to locate the package.
Payment Fee
Payment gateway fee is included with each order and is charged separately to orders under €6.00. This fee is non-refundable, includes returns and cancellations by customers.
This page was last edited on 30th July 2022